OUR GUARANTEE: If you don’t love your new Imprint® Comfort Mat exchange or return it without question. Whenever.
LIFETIME WARRANTY: All Imprint Comfort Mats come with a 100% unconditional lifetime satisfaction guarantee.
Quick, Easy, Hassle-Free Returns & Exchanges
We always strive to exceed your expectations and want to ensure that you are fully satisfied with your purchase. If for any reason you are not fully satisfied, please contact us at firstname.lastname@example.org so we can work together to find a solution!
This return policy applies to purchases made on imprintmats.com only. For product returns purchased elsewhere, please contact the merchant directly to process your return. If the return is defective and is a warranty related issue or a mis-shipment, please contact email@example.com or call customer service 800-655-6287. For all other returns the customer is responsible for the shipping costs associated with the return at a flat rate of $10 for up to 2 pieces. For returns more than two pieces please contact customer service.
Incorrect Product Shipping
If you received a product other than what you ordered, we will gladly exchange that product for the correct item. Please contact our customer care department via email and we will ship the correct item immediately. Prepaid shipping labels will be provided for a hassle free return.
Refunds are processed on the original form of payment.
Return Packing Instructions
The comfort mat must be rolled and/or packaged in the same manner in which it was received. If your comfort mat was shipped in a rolled format, please be sure to roll the mat for repacking. The mat must be wrapped around the cardboard tube with the top surface design pattern facing out or the mat will become permanently damaged. This packing instruction safeguards your exchange or refund, which could otherwise result in your return being refused.
Please email us at firstname.lastname@example.org so we can give you an accurate shipping rate estimate.
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