New York House - Sole Saver
- Return Policy
Quick, easy, hassle-free returns & exchanges
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging within 30 days of your purchase by following the easy steps noted below.
This return policy applies to purchases made on imprintmats.com only. For product returns purchased elsewhere, please contact the merchant directly to process your return. If the return is defective and is a warranty related issue or a mis-shipment, a prepaid shipping label will be issued to return the mat for full credit or exchange. For all other returns the customer is responsible for the shipping costs associated with the return.
Incorrect Product Shipping
If you received a product other than what you ordered, we will gladly exchange that product for the correct item. Please contact our We Care department via email at email@example.com and we will expedite the correct item to ship immediately. We will email you a prepaid shipping label for a hassle free return.
When returning any item for any reason, please email us at firstname.lastname@example.org for a return authorization number before returning any products. You can also contact us toll free at 1.888.202.3528. No refunds or exchanges can be issued if a product is returned without authorization.
Return Packing Instructions
The comfort mat must be rolled and packaged in the same manner in which it was received. When rolling the mat for repacking, the mat must be wrapped around the cardboard tube with the top surface design pattern facing out or the mat will become permanently damaged. This packing instruction safeguards your exchange or refund, which could otherwise result in your return being refused.